Deep Cleaning Chelsea Terms and Conditions
These Terms and Conditions govern the provision of professional deep cleaning services by Deep Cleaning Chelsea and apply to all bookings, quotations, and service appointments arranged with us. By making a booking, requesting a quote, or confirming an appointment, the client agrees to be bound by these terms. Please read them carefully before placing a booking, as they set out the rights and responsibilities of both parties. These conditions are intended to be clear, fair, and consistent with UK consumer and service law.
For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the Deep Cleaning Chelsea name, and references to “you” and “your” mean the customer, client, tenant, landlord, agent, business, or other person requesting the service. The terms apply whether the booking is made for domestic or commercial premises, unless a separate written agreement states otherwise. In the event of any inconsistency, a written agreement signed by both parties will take priority over these terms.
Our deep cleaning Chelsea service is designed to provide a thorough clean of accessible areas, fixtures, fittings, and surfaces agreed in advance. The exact scope of work depends on the booking, the size and condition of the property, and any additional requirements confirmed before the visit. Unless expressly stated, the service does not include repairs, specialist restoration, hazardous material removal, or work that requires tradesperson qualifications.
1. Booking Process
A booking is not confirmed until it has been accepted by us and, where required, any deposit or prepayment has been received. When you enquire about a deep clean in Chelsea, we may ask for information about the property type, approximate size, condition, preferred date, access arrangements, and any special instructions. This information helps us provide an accurate quotation and assign appropriate staff and equipment.
Quotes are generally based on the information supplied by you. If the property condition differs materially from the description provided, or if extra tasks are requested on the day, we reserve the right to revise the price, amend the service duration, or decline the additional work. Where possible, we will discuss changes before proceeding. A quotation should not be treated as a fixed price unless we clearly state that it is fixed and subject to no further variation.
You must ensure that the property is ready for cleaning at the agreed time, including access, utilities, and any permissions needed for entry. If keys, access codes, concierge arrangements, parking permits, or security procedures are required, these must be provided in advance. We are not responsible for delays caused by incomplete access details. If we are unable to gain access within a reasonable period, the appointment may be cancelled and a call-out fee or missed-appointment charge may apply.
2. Service Scope and Customer Responsibilities
Our team will use reasonable skill and care in delivering a deep cleaning Chelsea service in line with the agreed scope. Standard tasks may include intensive cleaning of kitchens, bathrooms, floors, skirting boards, internal surfaces, fixtures, and other reachable areas, subject to the condition of the property and any limitations agreed at booking. We may refuse to clean areas that are unsafe, inaccessible, heavily contaminated, or likely to be damaged by normal cleaning methods.
You are responsible for removing or securing valuable, fragile, or personal items before the appointment. Although our staff will take reasonable care, we cannot guarantee the safety of objects left in exposed or cluttered areas. Where items are moved to allow cleaning, they may be replaced in a similar position, but we do not guarantee exact placement. Please also ensure that pets are safely secured and that any person with responsibility for the premises is available if decisions need to be made during the visit.
Where special products, materials, or instructions are supplied by you, you remain responsible for confirming that they are suitable for the intended use. We may refuse to use any product that appears unsafe, unlabelled, damaged, or incompatible with our methods. If you request cleaning tasks that involve unusual materials, delicate finishes, or specialist treatment, you should inform us in advance so that we can determine whether the work is appropriate.
3. Payments and Charges
Prices are stated in pounds sterling unless otherwise agreed. Payment terms will be confirmed at booking and may vary depending on the nature of the service, the expected duration, and whether the client is an individual, landlord, or business. For many bookings, payment is due on completion of the service, although we may require a deposit or full prepayment to secure an appointment, especially for larger or urgent jobs.
We accept payment by the methods notified at the time of booking. If an invoice is issued, it must be paid within the period shown on the invoice. Late payment may result in suspension of further services, administration charges, or recovery action where lawful. Any bank or card charges imposed by your payment provider remain your responsibility, unless we have agreed in writing to cover them.
If the actual work exceeds the original quotation because the property condition was more demanding than described, because additional rooms were included, or because you requested extra tasks, we may issue a revised invoice. We will normally explain the reason for any increase. If you dispute a charge, you must raise it promptly and provide enough detail for us to investigate. Undisputed sums remain payable in accordance with the original payment terms.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving us reasonable notice. The notice period required may depend on the size of the booking and whether staff, equipment, or transport have already been allocated. If you cancel after we have confirmed the appointment and incurred costs, we may charge a cancellation fee to cover losses, including staff time and administrative preparation. Any deposit paid may be retained to the extent permitted by law and by the circumstances of the cancellation.
If you fail to provide access, are absent when entry is required, or request cancellation on arrival, the booking may be treated as a late cancellation or missed appointment. In such cases, the full or partial appointment fee may still be charged. We will act reasonably when assessing any charge and will consider whether the missed attendance was caused by factors outside your control. Where we are delayed due to traffic, weather, or operational issues, we will inform you as soon as reasonably possible and offer a revised arrival time or a rescheduled visit.
We reserve the right to postpone or cancel a booking if carrying out the service would be unsafe, unlawful, or impossible. This may include situations involving severe contamination, a lack of access, unsafe structures, flooding, fire damage, aggressive behaviour, or circumstances beyond our control. If we cancel for reasons within our control, we will refund any prepaid amount for work not performed. Where cancellation is caused by your failure to meet the booking conditions, a refund may not be due.
5. Liability and Damage
We will use reasonable care and skill in performing deep cleaning in Chelsea, but no cleaning service can guarantee complete removal of all stains, odours, limescale, ingrained dirt, mould, or damage that has developed over time. Results depend on the original condition of the property, the materials involved, and the suitability of cleaning methods. Any estimated outcome should be viewed as a reasonable expectation rather than an absolute guarantee unless we expressly promise a specific result in writing.
Our liability for loss or damage arising from our negligence, breach of contract, or failure to perform the service is limited to the amount paid or payable for the relevant service, except where such limitation is not permitted by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
We are not liable for pre-existing defects, wear and tear, hidden faults, structural issues, faulty installations, or damage arising from unsuitable surfaces, loose fittings, age-related deterioration, or manufacturer defects. You should notify us before the appointment if any area is especially delicate, recently repaired, or prone to damage. If you believe damage has been caused by our staff, you must report it as soon as reasonably possible and provide photographs, details, and any other relevant evidence so that we can investigate.
6. Waste Regulations and Disposal
Our deep cleaning Chelsea services may generate waste such as packaging, disposable cloths, vacuum contents, debris, or cleaning residues. Unless otherwise agreed, we are responsible only for waste directly created by our standard cleaning activity and for disposing of it in a lawful and appropriate manner. We do not provide general clearance, builder’s waste removal, or disposal of large volumes of rubbish unless this has been specifically included in the booking.
We comply with applicable UK waste handling rules and expect clients to do the same. Any waste that is classed as hazardous, clinical, biohazardous, chemical, or otherwise controlled must be disclosed in advance and dealt with separately. We may refuse to handle materials that require specialist licensing, equipment, or disposal procedures. If the property contains such waste and this was not disclosed beforehand, we may suspend the service and charge for time already spent.
You remain responsible for ensuring that any waste generated by your business, tenancy, renovation work, or household activity is stored, segregated, and removed in accordance with the law. Where we are asked to clear items or dispose of materials beyond routine cleaning waste, we may require additional confirmation, photos, or a separate quotation. We will not knowingly transport, mix, or dispose of waste in a way that would breach legal obligations or local authority requirements.
7. Complaints, Access, and Service Issues
If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can review the matter. Reasonable complaints should be made within a short period after completion, and where possible before the property is reoccupied or altered. This allows us to inspect the issue and, if appropriate, return to rectify a genuine service failure. Our preference is always to resolve matters fairly and efficiently.
You must allow us a reasonable opportunity to inspect any alleged issue and, where suitable, to remedy it. A refund, price reduction, or re-clean may be offered where the complaint is valid and the issue is attributable to our performance. We will not normally accept responsibility for matters that arise after the service has been completed and the property has been used, disturbed, or cleaned by someone else.
We may request evidence, such as photographs or a written description, to understand the concern. This does not affect your statutory rights. Any informal discussion or goodwill gesture does not mean that liability is admitted. If a dispute cannot be resolved directly, it will be handled under the governing law and jurisdiction set out below.
8. Governing Law and General Provisions
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with a booking, quotation, service, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. If you are a consumer, you retain any rights granted to you by applicable UK consumer protection law.
If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Failure by us to enforce any right or provision shall not constitute a waiver of that right or provision. We may update these terms from time to time to reflect changes in our operations, legal requirements, or industry practice. The version in force at the time of booking will apply to that service unless a newer version is expressly agreed.
By proceeding with a booking for Deep Cleaning Chelsea, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are intended to create a clear and professional framework for the supply of cleaning services, protect both parties, and ensure that expectations are agreed in advance. If a separate written contract exists, it may supplement but will not override these terms unless it states that it does so expressly.
