Privacy Policy
Deep Cleaning Chelsea Privacy Policy
This Privacy Policy explains how Deep Cleaning Chelsea collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Deep Cleaning Chelsea customers and prospective customers located in our operating area, including individuals who contact us to request information, quotes, or appointments for cleaning services. It covers personal data we collect through our website, by telephone, in person, and through any other communication channels that we use to provide our services.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, address, property details, and general location within the Chelsea area, as well as any other contact preferences you share with us.
Service-related information, including details about the property to be cleaned, types of cleaning required, preferred dates and times, access instructions, and any relevant notes you provide about the condition of the property or special requirements.
Communication records, such as the content of enquiries, quotes, bookings, feedback, complaints, and any follow-up correspondence relating to your use of our services.
Payment and billing information required to process payments for our services. We do not store full payment card details where payments are processed through secure third-party payment processors, but we may retain records of payment amounts, dates, and methods.
Technical data, where applicable, such as basic information generated when you visit our website, including the date, time, and pages visited. This may include data collected through cookies or similar technologies where used and permitted by law.
Lawful Basis for Processing Your Personal Data
We process your personal data only when there is a lawful basis under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process personal data to provide our cleaning services, respond to booking requests, issue quotes, confirm appointments, and manage any ongoing service agreements.
Compliance with legal obligations: We may process personal data where necessary to comply with applicable laws, including tax, accounting, and health and safety regulations, and to respond to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, handling queries and complaints, and maintaining accurate internal records.
Consent: In some cases, we may ask for your explicit consent to process your data for a specific purpose, such as sending certain types of marketing communications. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide information about our services, and prepare and deliver quotes tailored to your needs.
To schedule, manage, and carry out cleaning services at your property, including organising staff, equipment, and access arrangements.
To issue invoices, process payments, and maintain proper financial records in connection with the services we provide to you.
To manage our relationship with you, including handling feedback, addressing complaints, and providing customer support before, during, and after provision of services.
To improve and develop our services, internal processes, and customer experience, including using aggregated or anonymised data where appropriate.
To send you service-related communications, such as appointment confirmations, reminders, or notices about changes to this Privacy Policy or to our terms and conditions.
To comply with legal and regulatory obligations and to protect our rights, property, and the safety of our staff and customers, including the prevention and detection of fraud or misuse of our services.
Data Processors and Third Parties
We may share your personal data with carefully selected third-party service providers that act as data processors on our behalf. These processors may include:
Payment processing providers that securely handle payments and refunds for our services.
IT and hosting providers that support our website, booking systems, and data storage solutions.
Customer management and communication tools that help us coordinate appointments, send service updates, and manage customer relationships.
Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business and compliance with legal obligations.
All processors are required to handle your personal data in accordance with relevant data protection laws, follow our instructions, and implement appropriate security measures. We do not sell your personal data, and we only allow third parties to process your data where it is necessary for them to provide their services to us.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer and service records are generally kept for a period that allows us to manage ongoing relationships and to respond to any queries or disputes that may arise after services have been completed. Financial records, including invoices and payment records, are kept for the duration required by applicable tax and accounting laws.
Where personal data is no longer needed for the purposes for which it was collected, we will either securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include secure storage systems, restricted access to personal data, staff training, and procedures for handling any suspected data breaches.
While we take reasonable steps to secure your data, no method of transmission or storage can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will act promptly in line with our legal obligations.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. These include:
The right of access: You have the right to request confirmation of whether we hold your personal data and to receive a copy of that data, together with certain additional information.
The right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You may ask us to restrict our use of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
The right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
The right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
International Data Transfers
Where we use third-party providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to and processed in countries that may have different data protection standards. In such cases, we take steps to ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other lawful transfer mechanisms, to ensure that your data remains protected.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, our processing activities, or applicable laws and regulations. Any changes will be effective when we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
