Terms And Conditions

Deep Cleaning Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Chelsea provides professional cleaning services to residential and commercial clients within its UK service area. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions, which form a binding agreement between you and Deep Cleaning Chelsea.

If you do not agree to any part of these Terms and Conditions, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, company, or organisation requesting the cleaning services.

Company means Deep Cleaning Chelsea, the cleaning services provider.

Services means any deep cleaning, end of tenancy cleaning, one-off cleaning, regular cleaning, or related cleaning services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Client for the Company to provide Services at an agreed time and date.

2. Scope of Services

The Company provides a range of professional cleaning services, including but not limited to deep cleaning and related specialist cleaning within its designated UK service area. The exact scope of work for each visit will be agreed at the time of booking and may be confirmed in writing where appropriate.

Any additional tasks requested on the day of service are subject to the Company’s approval and may incur extra charges. The Company reserves the right to decline work that falls outside its standard service offering, is unsafe, or is not reasonably achievable with the time and resources available.

3. Booking Process

3.1 Booking Request

The Client may request a booking by contacting the Company through its accepted communication channels. The Client should provide accurate information including the size and condition of the Premises, type of service required, access details, and any specific requirements.

3.2 Estimates and Quotes

Any quote or estimate provided by the Company is based on the information supplied by the Client. If on arrival the Premises are significantly different from the description given, the Company may adjust the price, modify the scope of work, or decline to proceed. In such cases, the Company will discuss options with the Client before commencing or continuing work.

3.3 Booking Confirmation

A Booking is only confirmed once the Company has accepted the request and, where applicable, received any required deposit or pre-payment. The Company may refuse or cancel a Booking at its sole discretion, in which case any payment already received for unperformed Services will be refunded.

3.4 Access to Premises

The Client must ensure that the Company’s cleaners have safe and timely access to the Premises at the agreed start time, including keys, codes, fobs, or entry instructions as necessary. Any waiting time or failed access caused by the Client may be chargeable.

4. Client Obligations

The Client agrees to:

Provide accurate and complete information when booking Services.

Ensure safe and appropriate access to the Premises.

Secure valuables and remove items of monetary or sentimental value from areas to be cleaned where possible.

Inform the Company of any known hazards, delicate surfaces, or materials requiring special care.

Comply with all applicable laws and regulations in relation to the Premises and use of the Services.

If the Client fails to fulfil any of these obligations, the Company may be unable to provide the Services in full and may charge for lost time or reasonable costs incurred.

5. Payments and Pricing

5.1 Service Charges

Service charges are based on either a fixed price or an hourly rate, as agreed at the time of booking. All prices will be quoted in pounds sterling and are subject to any applicable taxes or charges in accordance with UK law.

5.2 Deposits and Pre-Payment

For certain services, including deep cleaning and end of tenancy cleaning, the Company may require a deposit or full pre-payment to secure the Booking. The amount and timing of such payment will be communicated to the Client at the time of booking.

5.3 Payment Methods

Accepted payment methods will be communicated by the Company and may include bank transfer, card payment, or other suitable methods. Cash payments may be accepted only if expressly agreed in advance.

5.4 Payment Due Date

Unless otherwise agreed in writing, payment is due on or before the day the Services are provided. For commercial or repeat Clients with approved accounts, payment terms may be agreed separately. Failure to pay on time may result in suspension of Services and may incur late payment charges or interest in line with applicable UK legislation.

5.5 Price Changes

The Company reserves the right to review and update its prices periodically. Any changes will not affect confirmed Bookings already paid in full. Where Services are ongoing, the Company will provide reasonable notice of any price increase.

6. Cancellations and Rescheduling

6.1 Client Cancellations

If the Client needs to cancel or reschedule a Booking, the Client must notify the Company as early as reasonably possible. The following will normally apply unless otherwise agreed:

Cancellations or rescheduling made more than 48 hours before the scheduled start time will not usually incur a charge.

Cancellations or rescheduling made within 24 to 48 hours of the scheduled start time may incur a partial charge to cover allocated time and resources.

Cancellations made within 24 hours of the scheduled start time may be charged up to the full service fee.

6.2 Company Cancellations

In the event the Company needs to cancel or reschedule a Booking due to staff illness, operational issues, or circumstances beyond its reasonable control, the Company will notify the Client as soon as practicable and offer an alternative date and time. Where an alternative cannot be agreed, any payment received for unperformed Services will be refunded.

6.3 Access Issues

If the Company attends the Premises but is unable to gain access, or if the Premises are not in a safe or suitable condition for work to proceed, the Company may treat this as a late cancellation by the Client and charge up to the full service fee.

7. Service Standards and Complaints

The Company aims to provide a high standard of professional cleaning and to complete the agreed tasks with reasonable care and skill.

7.1 Quality of Work

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company within 24 hours of completion, providing clear details of the concern. The Company will investigate and, where appropriate, may arrange a re-visit to remedy any reasonable issues identified, at no additional cost to the Client.

7.2 Complaints Procedure

Complaints should be raised directly with the Company through its designated communication channels. The Company will respond within a reasonable timeframe and will work with the Client to reach a fair resolution. The Company’s liability in respect of any complaint will be subject to the limitations set out in these Terms and Conditions.

8. Health, Safety, and Conduct

8.1 Safe Working Environment

The Client must ensure that the Premises provide a safe working environment, free from hazards such as exposed wiring, structural damage, or unsafe materials. The Company reserves the right to withdraw its cleaners from any Premises where they feel unsafe, and the Client may be charged for any time spent on site.

8.2 Equipment and Materials

The Company will normally provide its own cleaning products and equipment, suitable for professional use. If the Client requests the use of their own products or equipment, this is at the Client’s risk, and the Company accepts no liability for any loss, damage, or unsatisfactory results arising from such use.

8.3 Staff Conduct

The Company expects its cleaners to conduct themselves in a professional and respectful manner. The Client must not abuse, harass, or discriminate against any member of staff. The Company reserves the right to terminate Services immediately if staff are subjected to inappropriate behaviour, and no refund will be due in such circumstances.

9. Waste Handling and Environmental Compliance

9.1 Domestic and General Waste

The Company will collect and bag general household or office waste generated during the cleaning process and place it in the Client’s designated bins or refuse area, in accordance with local waste collection rules where reasonably practicable.

9.2 Hazardous or Restricted Waste

The Company does not handle or dispose of hazardous, clinical, or regulated waste, including but not limited to needles and sharps, medical waste, chemical waste, asbestos, or large quantities of building rubble. The Client is responsible for arranging appropriate specialist disposal in accordance with applicable UK waste regulations.

9.3 Compliance with Waste Regulations

Where the Company is required to remove any waste from the Premises, it will do so in line with relevant UK environmental and waste management legislation. Additional charges may apply for removal and lawful disposal of waste beyond normal household or office refuse.

10. Liability and Insurance

10.1 Damage to Property

The Company will exercise reasonable care when providing Services. If damage is caused directly by the negligence of the Company or its staff, the Client must report this to the Company as soon as reasonably possible and no later than 24 hours after discovery. The Company may arrange repair or replacement at its discretion or make a payment to settle the matter, subject to evidence and the limitations below.

10.2 Exclusions and Limitations

The Company will not be liable for:

Normal wear and tear or pre-existing damage.

Damage to items or surfaces that are inherently fragile, poorly maintained, or not suitable for standard cleaning methods.

Damage resulting from incorrect, incomplete, or misleading information provided by the Client.

Loss of cash, jewellery, or valuables that have not been securely stored or disclosed to the Company.

Any indirect, consequential, or economic loss, including loss of profit, revenue, or opportunity.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law.

10.3 Insurance

The Company will maintain appropriate insurance cover for its business operations in accordance with applicable UK requirements. Details of insurance cover can be made available upon reasonable request.

11. Keys and Security

Where the Client provides keys or access devices to the Company, these will be stored securely and used only for the purposes of providing the Services. The Client must not share alarm codes or sensitive access information with cleaners unless comfortable to do so and should update codes once Services come to an end if they deem it appropriate.

The Company will not be responsible for any loss arising from failure by the Client to secure windows, doors, or other access points during or after the visit, unless such failure is directly attributable to the Company and proven by clear evidence.

12. Personal Data and Privacy

The Company will collect and process personal data about the Client for the purposes of managing Bookings, providing Services, taking payment, and handling enquiries or complaints. The Company will handle such data in accordance with applicable UK data protection laws and its internal privacy practices.

The Client is responsible for ensuring that any personal data of occupants or third parties present at the Premises is handled lawfully, and that they have authority to share relevant information with the Company.

13. Termination of Services

Either party may terminate ongoing or repeat Services by giving reasonable notice, normally at least 7 days unless otherwise agreed. The Company may terminate or suspend Services immediately if:

The Client fails to pay any amount due on time.

The Client breaches these Terms and Conditions in a serious or persistent way.

The Premises or working conditions are unsafe or inappropriate.

The Client behaves abusively or unreasonably towards staff.

In such cases, the Client will remain liable for any Services already provided and any applicable cancellation charges.

14. Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or notified to the Client. For ongoing or repeat Clients, continued use of the Services after changes take effect constitutes acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 Entire Agreement

These Terms and Conditions, together with any service-specific description or quote confirmed by the Company, constitute the entire agreement between the Client and the Company regarding the Services.

16.2 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 No Waiver

Failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.4 Assignment

The Client may not assign or transfer its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations where reasonably necessary to deliver the Services, provided that this does not reduce the level of service provided to the Client.

By proceeding with a booking, the Client confirms acceptance of these Terms and Conditions and acknowledges that they are legally bound by them.